1) About The Date Of Production And Shelf Life.
OSACK shipment volume is very large, the date of manufacture of the product in less than six months, please rest assured to purchase, and shelf life of all weight-loss products sold by OSACK are 2-3 years.
2) About Stock.
All online merchandise all guarantees of 99% by, OSACK has a distribution center of 1320 square, guarantee ample inventory.
3) About The Quality Of Goods
Osack has its own line of products and formulations, and other goods that we supply are supplied by GMP certified manufacturers, guarantee the quality of goods, if there are any problems we guarantee return (return; please contact our customer service directly).
4) About The Product Picture
We sold products are the real figure shot, as monitors, lighting and other factors, hard to avoid errors with the objects, we ensure as far as possible and processing of pictures of real unity.

1) Online Payment
Our website online only support Visa credit card, if you don't have a Visa credit card or other payment method you can contact us.
2) PayPal Payment
We support our customers pay with PayPal, however, due to PayPal in China banned drugs, arms payments, so only offline payment. If you require PayPal payment once the order has been under, reach the credit card payment page, turn off, and then you will receive the order message, follow the above contact us.
3) TT Payment
if you need a TT payment, once the order has been under, reach the credit card page, close. In accordance with the TT on the orders you received mail account. TT payment we can be received the next day, for you to receive goods as soon as possible, please send us proof of TT payment so that we can give you stock right away.

1) About delivery
We will arrange shipment in accordance with the time of payment; usually order can be issued within 48 hours. If the product you ordered is not issued within 48 hours, we will have a dedicated customer service staff to contact you, please pay attention to the mailbox that you left on our site.
2) About the receipt
Please ensure that the shipping address is correct, please verify the package upon receipt of package, merchandise and quantities are correct, if it does not meet, refused. (Shortage please take pictures; confirm that we'll reissue lack).
3) About Arrival
After you get a shipment number and can be inquire online, your goods will arrive within 7 days, but because of the different national customs system for imported products, resulting in cargo clearance time is not the same, may be extended, but we ensure that you will receive the goods, we guarantee a full refund if you do not receive goods. (If you have any questions, please do not hesitate to contact our customer service staff, we'll help you out as soon as possible.)
4) About cargo tracking
If you receive a shipment number is **** HK at the end, please go to the query here:
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
If you receive a shipment number is **** CN at the end, please go to the query here:
http://www.ems.com.cn/english.html

Return deadline
Our company ensures that within five days after you receive the goods, if you have any questions, goods can be returned unconditionally.
Return conditions
1) Quality of goods (packaging seriously damaged during transport; item is not genuine)
2) Goods detained by customs, you do not need to pay any fee, we will supply you again (shipping is still being detained by Customs for the second time, then returned half of the amount.)
3) if the customer itself causes the goods to be returned, then customer service need to supplement the postage price difference.

1) Contact Customer Service
Before you apply for return and replacement, please be sure to contact our customer service, description refund reasons, and note the order number.
2) Provide evidence
Such as product quality issues, please provide pictures of the packaging and physical.

We recognize the importance of protecting the privacy of personal information. We have instituted reasonable policies and security measures to protect the information you provide to us. When you register an account with us, you give your consent to process such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by us.
We collect personal data from visitors who register their information (e.g., name, gender, address, telephone number(s), email address, etc.) to create an account.
If you give us your personal information, then with your consent, we will use this information to keep you informed of our special events or promotions, and/or to process any orders you may place. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order.
We will never sell, rent or disclose our clients' names, addresses, email addresses or other personal information to any entity. Unless we are required to do so by law or in connection with a legal claim or proceeding.

1) E-mail: server@osack.com
2) US Tel:: 001.315.646.3621
2) Address: 10 / F Carnival Commercial of Building, 18 Java Road, North Point, Hong Kong